If you don’t find your answer below please feel free to contact us through the contact form here.
When ordering, agreement for the purchase is made once Black Spot Merchandise. confirms the order through an order confirmation. An order confirmation will be sent when the order is received by Black Spot Merchandise. You have the right to cancel the purchase without charge until the goods are sent. Black Spot Merchandise has ownership and withdrawal rights to all products until full payment has been paid by the customer. In order to shop from us, Black Spot Merchandise must be able to determine the customer's home- or work address.
At the confirmation order, prices can only be changed by circumstances Black Spot Merchandise control. If the price would change, the customer has the right to cancel the purchase for free.
Domestic standard shipping is 7€. Free shipping in all orders over 100€.
All shipped orders have a tracking number.
Collect in Store (Mechelininkatu 4) is available for all the customers in Helsinki region.
Choose between bank transaction (a high secure direct payment option)and Paypal for payments. Once payment is received you will receive an order confirmation on your email, and thereafter a tracking number to track your order.
If a product is sold out before we’ve updated the site, the customer will be notified. The customer has the right to cancel the purchase without charge if the item is out of stock.
Posti delivers either to the customers door or at the nearest access point.
All shipping information can be found when tracking the package.
Estimated time for delivery:
Finland: 1-5 business days.
6. DELIVERY DELAYS
Occasionally, delivery delays occur beyond our control. It may e.g. occur when our shipping partners are unable to meet their delivery obligations to us. If this happens, we disclaim liability to the customer for the damage that the delay has accomplished. You can trust that we will always notify you if the delivery is delayed. Unfortunately, we cannot guarantee nor take responsibility for delayed deliveries.
7. TRANSPORT RISK
Black Spot Merchandise is responsible for transportation to the customer. The customer and transportation company assumes the risk of returning to us.
8. DAMAGED GOODS
When you receive your goods, it is important that you check that the goods are not damaged. If the product is damaged or improper contact us as soon as possible via our contact form.
If you wish to complain about a damaged or defective product, please contact us via email for further instructions. Notify us by email (through contact form) before you send something and don’t forget sending us the invoice no. / receipt. Remember that you are responsible for shipping to us.
Have in mind that unless something else is stated, our products are original vintage and secondhand and therefore there can be slight differences such as minor rips/tears, missing buttons & or slight color variations.
We do not sell items with major defects unless stated on individual products.
Refunds are made to the original payment method used when placing the order. The refund is made as soon as possible from that time that we have received and accepted your return. However, always within 14 days.
We charge a €20 fee for packages that are not picked up and has been shipped back to us. The €20 are deducted from the refund.
We reserve the right for changes in prices caused by typos or other errors that are beyond our control.
12. Protection of personal data (GDPR)
In connection with the registration and ordering you agree that we store and use your information in our business to complete and provide the service that you expect from us. According to the Personal Data Act (Data Protection Act) you have the right to get the information we have stored on you and if you think it is incorrect or irrelevant, you can request correction or removal from our customer database. If so, contact our customer service (preferably by e-mail). We also declare that we will not sell or transfer any personal information.
13. CONTACT DETAILS
Black Spot Merchandise Oy
14. COLLECTED PERSONAL DATA
We collect the following information of our registered users or online customers:
first and last name
order and delivery history
possible communication history
returns, complaints or claims
direct marketing opt-ins or restrictions
company name and business id of business customers.
We may also process technical data of all the online visitors that may in certain situations identify you and qualify as personal data, including the following:
products searched in the online store
browsing history and URL route in the online store.
15. COOKIES AND ANALYTICS TOOLS
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
A cookie is a small text file saved in the user’s computer. If you don’t want to save cookies on your computer, you can prevent cookies in your browser settings. In that case we cannot guarantee that our site will functions in the best way possible.
16. SOURCES OF PERSONAL DATA
We primarily receive personal data directly from you in connection with your order or registration.
Technical analytics data is saved automatically from online visits.
17. THE PURPOSES AND LEGIMATE GROUNDS FOR PROCESSING OF PERSONAL DATA
Personal data may also be used for the following purposes of use in accordance with legislation and applicable consents:
Facilitating orders and deliveries
We process personal data to process, confirm and deliver orders. Personal data may also be processed in situations concerning order’s or product’s reclamation or warranty.
Customer communication and customer care
The customer’s data may be used for customer service, communication and to control and maintain customer relationship.
If you contact our customer service, we will use the given data to response to questions and solve possible problems and processing of your message.
Direct marketing and market research
If you have ordered our newsletter or in any other way expressed you want to receive direct marketing material, we may process your personal data in order to send you direct marketing material such as information about our products and current offers and events. With your consent we may also contact you for market research purposes.
Legal grounds for processing personal data
We process personal data to take care of our obligations based on a contractual relation towards you or to facilitate pre-contractual steps. In certain cases we process personal data to fulfil our legal obligations, for example when we are obliged to store order and transactions data for accounting purposes. We also process personal data on the basis of consent when you have given your consent for the processing of personal data and on the grounds of our legitimate interests to maintain and develop our business, for example for the purposes of collecting website analytics.
18. STORAGE PERIOD
We do not store personal data longer than is legally permitted or as it is necessary to meet the purposes of use above. The storage period depends on the nature of the information and the purposes of processing. The maximum period may therefore vary per use.
Storage periods reflect the time reasonably necessary for our legitimate interests for example for claims handling, internal reporting, marketing and reconciliation purposes.
Due to accounting legislation we are also required to store all material relating to our transactions for the period as defined by the law.
We will store Analytics Data relating to the Services 36 months.
17. THE RECIPIENTS OF PERSONAL DATA
We do not share your personal data with third parties outside of BSM’s organization unless one of the following circumstances applies:
For legal reasons
We may share personal data with third parties outside BSM’s organization if access to the personal data is reasonably necessary to: (2) meet applicable law, regulation, and/or court order; (2) detect, prevent, or otherwise address fraud, identity theft, money laundering, terrorism financing or information security or technical difficulties; or (3) ensure any other purpose required by public interest in accordance with the law.
To authorized service providers
For other legitimate reasons
With your explicit consent
We may share personal data with third parties outside BSM’s organization for other reasons than the ones mentioned before, when we have your explicit consent to do so. You have the right to withdraw such consent at any time by contacting us.
18. THE RECIPIENTS OF PERSONAL DATA
Right to access
You have the right to access your personal data processed by BSM. You may contact us to find out what personal data we process and for which purpose we use it.
Right to correct
You have the right to have incorrect, imprecise, incomplete, outdated, or unnecessary personal data we have stored corrected or completed. By contacting us you can update for example your contact information or other information.
Right to deletion
You may ask us to delete your personal data. We will comply with your request unless we have a legitimate ground to not delete the data. Such ground may be for example an obligation to keep certain data due to accounting legislation or a requirement to store order information to verify your product warranty.
Right to object and right to restrict
You have a right to resist the processing of your personal data or profiling, if your data is being processed for direct marketing. You have a right to demand the limitation of your personal data among other things when the data concerning you is not true. In addition in certain special situations you have a right to resist the processing of your personal data on the grounds of a personal special situation.
Right to data portability
You have the right to receive your personal data from us in a structured and commonly used format and to independently transmit data to a third party.
How to use your rights
If you want to use any of the above mentioned rights, please send us a letter or a secure e-mail with the following information: name, address, phone number and a copy of a valid ID. We may request additional information to confirm your identity.
We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.
19. DIRECT MARKETING
If you have given your consent to receive direct marketing for example by ordering a newsletter, we may send you notices concerning our products, offers and events.
You have the right to prohibit us from using personal data for direct marketing, market research or profiling by contacting us through the contact information pointed above or by using the unsubscribe option included in all direct marketing messages.
20. INFORMATION SECURITY
We have implemented administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability.
Access to personal data is limited to authorized persons on a need-to-know basis. The personal data is protected with appropriate access controls, user rights and passwords.
Should despite of the security measures, a security breach occur that is likely to have negative effects on your privacy, we will inform you and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.